Nano Hearing Aids
Reviews and Complaints
Talk To someone higher up
I sent my hearing aid to be repaired and they said they are discontinued so I would have to buy new ones. Im on social security low income cant afford to buy new one so I asked them to send mine back I paid 465.00 and they told me not happening.
Thats theft of my property. I want to talk to the top person my # 435459****
- Scammers
Preferred solution: I want my property back
User's recommendation: Don’t waste your money on these scammers
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Verified Reviewer
No refund after a month
I have returned the aids to your Las Vegas, Nevada office. They were paid for with debit card you got the money that day.
I do NOT want another aid I just
want my refund. Thank you I paid with debit card and my card says C, Bruce Helling which should be easy to track.
- No pros
- Just do not work for me
Preferred solution: Full refund
User's recommendation: they may work for them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need info about broken ha
I have 2 sets of your hearing aids cic with batteries {which I like} but he left ear has come apart
the other is a cic recharable and the left ear does not have any sound
I need heil deciding what to do
- All pros til now
Doylestown, Pennsylvania
The customer service and Nano in general is trash!!!!!!!!!! Stiffed me for 400.00
Trash trash trash!!! Trash trash trash trash trash trash trash trash I will be complaining to better business bureau
User's recommendation: Don’t buy them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
What a disappointment Nano Hearing Aids are
I am very disappointed in this "small family owned" company, Nano Heading Aids. I bought these hearing aids for my mother for Christmas.
I am a single mother so I ordered them early to have them paid off by Christmas because that's how I have to buy presents. I spoke with the return department and was told these hearing aids were meant for minimal hearing loss... which is NOT stated on the website when I was purchasing them. My mother apparently has moderate to severe hearing loss.
I was told after I bought them in the agreement it is stated it is for minimal hearing loss which I definitely did not see that either. These hearing aids are causing her ear pain, headaches, a loud buzzing noise when she stands up or turns her head, and she still cannot hear the tv because it picks up all background noise. I am very unhappy and dissatisfied with this company. I wanted a refund and all I got was a run around.
I had to call the company twice because no one ever got back to me the first time. Such a scam company.
- Loud buzzing noise in ears when standing up or moving head
- Causes ear pain and headaches
- Picks up background noise
Preferred solution: Full refund
User's recommendation: RUN! Do not buy these hearing aids!
Order change of address
Order# 549579 has the wrong state and zip code for shipping and billing. The correct address is 1235 NW 51ST WAY, Deerfield Beach, Florida 33442
Preferred solution: Change to correct address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective and no support
DO NOT GET THIS PRODUCT!!! It fell apart in my ear when removing it.
The "support" team said it was due to customer damage and wanted me to pay another $80 to have it repaired. Why would I do that, when it will just fall apart again. There is only one way to remove it and that is by pulling the tab which is there for that very purpose.
If it isn't snug it your ear it will squeak. This is an awful product.
- Cost
- Horrible customer service
- Defective product
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS
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Verified Reviewer
Refund run Around
Did my return with everything Nano required, there return authorisation and every got the email they recieved my return and all was fine they would send me an email when refund was processed it been 3 weeks they tell me it has been processed back to my credit card I tell them its no there then they say they will check again and say it in the process No Refund Just the run around
- No pros
- Rude and just give the run around
Preferred solution: Full refund
User's recommendation: STAY AWAY check all the reviews, I only read on their site silly me
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Verified Reviewer |
West Palm Beach, Florida
Removal handle broke
I received my new Nano hearing aids and the first time I put them in my ears the removal handle on the left hearing broke off.
How do I proceed from here?
User's recommendation: I think this is a one of and probably not an ongoing problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trotwood, Ohio
Return
I called in to get the return instructions. The rude man said I was out of my 45 day warranty.
I had called in within my 45 days and I explained I wanted to return them. They asked me the problem so I explained the issues my husband was having. They offered several different ideas which we did. Nothing is helping.
He said the device does not go inside his ear far enough. I had called several times from work and was on hold for more than 10 mins so I had to hang up because I was at work. Today was the first chance I had to stay on hold from home.
I want to return item and have my credit card reimbursed. Thanks, Lisa
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Verified Reviewer
Received damaged hearing aids and customer service is terrible. I asked two customer reps get me to a supervisor and both said not available. I received the hearing devices 2 days ago -defective
Received CIC hearing aids 2 days ago and when we opened case the aid fell apart. Contacted company and they said it would cost $49 to repair and they wanted me to return item at my own cost! When I called customer service with no help I asked to speak with supervisor they said they dont have access to their numbers
Terrible Company!
DO NOT WASTE YOUR MONEY!
- Arrived defective 2 days ago
- Not able to try them arrived defective
Preferred solution: Full refund
User's recommendation: Do not purchase-they are garbage and not much help to resolve the issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Poughkeepsie, New York
Refusing contact with manager to resolve returns.
Multiple calls to request refund after items sent back in perfect condition. I ALWAYS get a customer service rep from India that does not speak fluently and they say the SAME thing every time.
Your money is being processed, no manager is available, theyll call you back, I only have ten minutes cue time to help you.
NO solution, no service, I am wondering if I will get my $900 back. My next step is to contact BBB.
User's recommendation: They DO NOT fulfill refund requests.
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Verified Reviewer |
De Soto, Missouri
Tracking number for my return
I mailed my hearing aids back to you today. After waiting some time on hold, I decided to try email. The tracking number is: 9505 81** **17 3033 **** 86.
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Verified Reviewer |
Tempe, Arizona
Bluetooth does not find Sigma+ aids
Rcvd sigma+ aids, appear to work ok.
when trying Bluetooth scan, always see 'no devise is found'.
Smartphone does work on other Bluetooth devises (watch).
Can watch and hearing aid coexist and function?
Denver, Colorado
Refused refund
Before I ordered I was told the hearing aids would help with my hearing problems and if I was unhappy they would gladly refund my money. They lied.
When I called to return the hearing aids, the first person I talked to told me I was a liar when I said they did not help. I called back two more times and finally the person told me how to send them back. I asked about my refund and got one answer, then called back again after I had not heard anything and I got another answer, after that I called back a third time a got an email with another answer about my refund. When it did not appear, I called, and they told me they would check on it.
Later I got an email that the hearing aids were damaged and refused my refund. I called and asked what was damaged, and they would never tell me. Several times I tried to get them to call me and was told they did not do that. I finally disputed the charge with my credit card company.
Nano then emailed me offering a free replacement set. I did not answer.
User's recommendation: Do not purchase anything from Nano.
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